At Active Healthcare Services, delivering compassionate, high quality support to the people and families in our community is at the heart of everything we do.
We are delighted to share the results of our recent unannounced Care Inspectorate inspection across our services in West Lothian, Edinburgh and the Lothians, Falkirk, and Lanarkshire. Because of our strong track record, the Care Inspectorate selected us for a core assurance inspection—a focused review specifically designed for consistently high performing care providers.
Inspectors spent a couple days speaking with the people we support, their families, and our team to ensure our high standards of care continue to be met every day.
Highlights at a Glance
- Warm and Respectful Support: Inspectors highlighted the strong, trusting relationships between our staff and the people we support. Families shared wonderful feedback, praising our compassionate approach and the engaging activities on offer.
- Safe and Reliable Care: The report confirmed that our medication management, infection control, and safeguarding practices remain robust. No complaints have been upheld against our service since our last inspection.
- A Skilled, Dedicated Team: Staff were recognized for their strong teamwork, confidence, and commitment to learning. Managers were praised for being supportive, approachable, and proactive about quality care.
Looking Ahead
We are incredibly grateful to our dedicated team of support workers, leaders, and managers whose hard work makes these results possible. Most importantly, thank you to the individuals we support and their families for their trust, partnership, and ongoing feedback.
We are proud of this validation of our ongoing quality, and we remain committed to listening, learning, and delivering the best possible care every day.