Our Duty Of Candour Report; 2022 - 2023

Active Healthcare Services – Duty of Candour Report 22/23

Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.


About our organisation

This report describes how a medium sized care at home provider has implemented Duty of Candour throughout the period of April 2022 to March 2023. Active Healthcare Services supports 98 people to live in their own individual homes with a small team of supporters who are matched to work for the person and provide bespoke, flexible, and tailored support that meets their individual needs. Active Healthcare has a Duty of Candour policy and staff guidance. All staff undertake training to help them understand the Organisation’s policy and the process of the Duty of Candour which could affect them.


Incident Reporting

All health and social care services in Scotland must provide an annual duty of candour report for their service. As a supported living provider this information is sent to our regulator the Care Inspectorate. During the reporting period, 1 incident triggered the Duty of Candour.


Type of unexpected or unintended incident (not related to the natural course of someone’s illness or underlying condition)

Number of times this happened (between 1 April 2022 – 31 March 2023)

A person died


A person incurred permanent lessening of bodily, sensory, motor, physiologic or intellectual functions


A person’s treatment increased


The structure of a person’s body changed


A person’s life expectancy shortened


A person’s sensory, motor or intellectual functions was impaired for 28 days or more


A person experienced pain or psychological harm for 28 days or more


A person needed health treatment in order to prevent them dying


A person needing health treatment in order to prevent other injuries as listed above




If you would like to know more about this report then please get in touch through contact details below.

Active Healthcare Services

2 Grampian Court

Beveridge Square


EH54 6QF

Tel: 01506 239 320

Email: info@activehealthcare.org.uk


We are open and supporting service users through the current pandemic. Read on for further information on COVID-19


Generally, coronavirus can cause severe symptoms in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer, and chronic lung disease.


The most common symptoms are a new:

  • Continuous cough
  • Fever/high temperature (37.8C or greater)

Some people will have more serious symptoms, including pneumonia or difficulty breathing, which might require admission to hospital.


If you have developed symptoms (however mild) in the last 7 days, stay at home for 7 days from the start of your symptoms and arrange to be tested. Do not go to your GP, pharmacy, or hospital.


You should remain at home until you get the result of the test, and then follow the advice you will be given on the result.


People can become infected when droplets land directly on them or they touch contaminated objects and surfaced. That is why good respiratory hygiene and hand washing are so important.

The virus might also spread by people 2 days before developing symptoms or by those who don’t develop symptoms at all.


You can reduce your risk of getting and spreading the infection by:

  • Avoiding direct hand contact with your eyes, nose, and mouth.
  • Maintaining good hand hygiene.
  • Avoiding direct contact with people that have a respiratory illness and avoid using their personal items such as their mobile phone.
  • Covering your nose and mouth when coughing or sneezing with disposable tissues and disposing of them in the nearest waste bin after use.
  • Following the guidance for households with possible coronavirus infection if someone in your household has symptoms.
  • Making sure everyone in the household follows the Scottish Government’s Coronavirus advice as much as possible and to stay away from other people.
  • Making sure everyone in your household follows the physical distancing advice, especially anyone in a vulnerable group.
  • Helping those at extremely high risk of severe illness with coronavirus to follow the shielding advice.
  • You can’t catch coronavirus from food, but it is possible to catch it if you touch an infected surface or object and then touch your mouth or nose.

Wash your hands regularly

Wash your hands with soap and water or alcohol hand sanitiser before eating and drinking, and after coughing, sneezing, and going to the toilet.


For further information and latest advice:

www.nhsinform.scot  Coronavirus (COVID-19)

www.gov.scot               Coronavirus