Privacy Policy
Effective Date: August 17, 2026
Company Name: Active Healthcare Services
Contact Email: info@activehealthcare.org.uk
Address: 4 Almondvale South, EH54 6FX, Livingston, Scotland
At Active Healthcare Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website, contact form, and AI chat assistant.
1. Information We Collect
We collect personal information that you voluntarily provide to us when interacting with our website. This includes:
Contact Form Submissions: Name, email address, phone number, and any details or queries you include in your message.
AI Chat Interactions:
Information you provide during your conversation with our AI chat assistant.
Contact information requested by the AI chat (e.g., name, phone number, email address).
The content of your inquiry or request.
2. How We Use Your Information
We use the information we collect strictly to provide and improve our services. Specifically, we use your data to:
Respond to Inquiries: Direct your queries, messages, and chat transcripts to the appropriate department within Active Healthcare Services so our team can assist you.
Communication: Contact you regarding your inquiry, schedule appointments, or provide requested information about our healthcare services.
Service Improvement: Review chat logs and form submissions to train and improve our AI chat assistant’s accuracy and user experience.
3. How We Share Your Information
We respect your personal data and do not sell, rent, or trade your personal information to third parties.
Your information may be shared in the following limited circumstances:
Internal Departments: Your contact details and queries are routed internally to the relevant staff or department best equipped to assist you.
Service Providers: We may use trusted third-party service providers (such as website hosting platforms or AI chat software vendors) to facilitate our digital tools. These providers process data strictly on our behalf and under confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Health & Medical Information (Important Notice)
Our contact form and AI chat assistant are intended for general inquiries and communication routing.
Emergency Caution: Please do not use our online forms or AI chat to submit urgent medical emergency inquiries. If you are experiencing a medical emergency, please contact your local emergency services immediately.
Sensitive Data: Avoid transmitting sensitive personal health records or highly confidential medical history through the chat or contact form unless specifically instructed by a secure portal protocol.
5. Data Security & Retention
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable legal and regulatory standards.
6. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we update or correct inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to legal retention obligations.
Objection/Restriction: Object to or request restriction of our processing of your personal data.
To exercise any of these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated “Effective Date.”
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
Active Healthcare Services
Email: info@activehealthcare.org.uk
Phone: 01506 239320
Address: 4 Almondvale South, EH54 6FX, Livingston, Scotland